Staying Open is Good for the Workplace
From Harvard Business Review. Neuroscience supports staying open in communication.
“I’m not suggesting that you can’t ever demand results or deliver difficult feedback. But it’s important to do so in a way that is perceived as inclusive and supportive, thereby limiting cortisol production and hopefully stimulating oxytocin instead. Be mindful of the behaviors that open us up, and those that close us down, in our relationships. Harness the chemistry of conversations.”
See the full article at http://blogs.hbr.org/2014/06/the-neurochemistry-of-positive-conversations/